"Rīgas satiksme" reminds: please check the expiry date of your e-ticket and replace it with a new one in time.
The electronic payment system and e-tickets as means of payment in Riga public transport were introduced in the spring of 2009. The first e-tickets were issued for a period of five years, which means that they expire in 2014 and have to be replaced by new ones. "Rīgas satiksme" calls on those public transport passengers who use blue e-tickets to check their expiry dates.
How can I get to know the expiry date of my e-ticket?
The expiry date of blue personalized e-tickets is written on the e-ticket (see the picture). As for non-personalised e-tickets, one can learn the expiry date from a printout of the e-ticket contents which is available at any place where e-tickets are sold.
How to get a new e-ticket?
1. Electronically. You have to fill in an electronic form (click on the button below) and choose the customer service centre where you would like to receive a new e-ticket/"Riga resident’s card". After your data are processed, you will receive an SMS/e-mail to the address stated in the form with an invitation to visit the customer service centre, having an identity document and the expiring e-ticket with you, and to receive the ready e-ticket/"Riga resident’s card".
Fill in this form to receive an e-ticket
2. In a customer service centre (see working hours and addresses here), you have to present your expiring e-ticket and identity document, after which a new e-ticket or "Riga resident’s card" will be printed. You can apply for visiting the customer service centre in advance:
Apply for visiting a customer service centre
More information:
- If you fill in the electronic form, the photo from the expiring e-ticket will be transferred to the new one. If you want a new photo on your e-ticket, please visit a customer service centre (see working hours and addresses here).
- If you have applied for visiting a customer service centre in advance, please visit it on the set date.
- If you try, but fail to apply for your preferable date and time, please visit a customer service centre (see working hours and addresses here).
- Your e-ticket will be replaced by a new one free of charge, if undamaged and submitted within six months following its expiry date. An expired e-ticket is to be submitted to a customer service centre (see working hours and addresses here). If your e-ticket has been intentionally damaged or submitted after six months following its expiry date, you will have to pay EUR 2.85 (2.00 LVL) for a new one.
- If you are a Riga resident, you can receive either a personalized blue e-ticket or a "Riga resident’s card" (read more about the blue personalised e-ticket here, and about "Riga resident’s card" here).
See the printed version here and here! See the video version here!
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